Carpet Cleaning FAQs

Should I have my carpets Dry cleaned or Steam Cleaned?

There are many factors that determine what method you should choose:

  1. How long since your carpet was last cleaned
  2. What is the carpet fibre – Wool, Nylon, Mix etc.
  3. What is the degree of soiling.
  4. Are pets allowed on the carpet
  5. Is the carpet office or home.

A professional carpet cleaner should carry both dry and steam cleaning systems in the vehicle and after inspecting your carpet should be able to advise you on which system is best going to clean your carpet. Unfortunately most carpet cleaning companies only offer you one system on its own. You will also find that companies that only offer the one system will degrade the other system that they do not carry.

Why do some carpet cleaners advertise extremely low prices (as low as $5.00 per room) and when they arrive to clean my carpets the price always goes up.

It is an old trick called bait and switch. Simply, they want you to book with them because the price is too good to refuse. When the cleaner arrives at your house you will be charged all the extras like extra for stain removal, extra for medium to heavy soiling, extra because you will be told your carpet needs and industrial clean, extra for deodorising, extra because the $5.00 per room price only applies when you have 15 rooms cleaned and the list goes on.

A professional carpet cleaner will include spot and stain removal, heavy soiling, deodorising etc in the price quoted over the phone.

If I am going to pay for a quality carpet clean, what should I receive?

You should receive:

  1. At least a 4 stage cleaning process.
  2. Carpet prespray with a high quality non-toxic solution.
  3. A rotary agitation with a floor polisher and nylon brush to spread cleaning solution through carpet fibres to ensure soil separation.
  4. Expertise spot and stain removal.
  5. Removal of soils and cleaning agents.
  6. No residue left in carpet.
  7. Deodorising.
  8. Movement of furniture.