M&CO CLEANING TIPS

Whilst we can save you time and money with your cleaning needs, sometimes there might be work to be done! You can find what we’ve learnt from years and years of experience below.

How to choose the best carpet option for your home

How To Choose The best Carpet For your Home

Categories: Carpet Cleaning Rug cleaning Uncategorized

How to choose the best carpet option for your home How to choose the best carpet option for your home.

Google Rating

4.2

Based on 141 reviews

M&Co Cleaning

4.2

J W

09:13 22 May 25

Booked a carpet clean for 1.30pm via online system. Got a text to say they could only come 3-4pm or the following day. Agreed to 3-4pm, got a phone call at 4 to say they’d be at least another hour. I couldn’t stay any longer so cancelled. Just poor service unfortunately. I took the afternoon off work to be here and it’s very frustrating. If you can’t do then job don’t take the booking. It’s that simple really!

Joshua Beal

20:37 16 Apr 25

If I could give them no stars I would.Organised a Sunday clean as it’s my only day off and got played. Guy calls me an hour early saying he was told it would be fine to rock up, we weren’t home-hence the booking time. When we arrived home he was nowhere to be seen and we get a call an hour later saying he was sick and unable to attend. Fine.Rebooked for mid week the following week and the guy came, he was pleasant enough although took 30 mins and the couch looked worse than when he arrived. All for the low price of $300…no chance.

Zaira Luna

12:22 31 Mar 25

Excellent service, my rugs look like brand new!Would definitely recommend

Jo Slater

02:27 23 Feb 25

Pedro came in to clean our carpets yesterday and he's done an amazing job! They look as good as new, fresh and clean. His communication was excellent updating us when his previous job took longer than expected.Thank you very much Pedro

Tina Russell

09:18 14 Jan 25

Thank you so much! I didn't know our carpets could look so clean and fresh. You got out all the old stains that I never could, and made all the carpets, particularly in the kids' rooms, look amazing. The price is very reasonable and gteat value, particularly given the result! 100% recommend for this and for your service throughout.

Judith Saville

04:37 13 Jan 25

What a fantastic job done. Our 2 large cream rugs were very stained from wear and tear and a small doggy. Manuel worked very hard to clean them. Would highly recommend this company for Rug cleaning.

Noel Buchanan

05:03 05 Jan 25

Felipe did a great job cleaning up my couches and carpets, Thanks!

J Palmen

06:08 17 Dec 24

After reading some of the reviews looks like I dodged a bullet. Booked them to clean 2 days before keys to be handed back on a vacate. Booking was made 3 weeks prior. Only for them to cancel the day of booking due to sick staff, arranged for next day to then have him say he waited out the front, rang the doorbell and called the number. First he never came as I had been sitting on the porch for 2 hours waiting for him to arrive. So forget him even dining or knocking on the door cause unless he's invisible he never walked past me. An the number well we told them the number to call that ph was forgotten at home amd advised them of a different number to contact. Even after I was txting one of the staff asking for an ETA.So too save yourself a lot of drama, stress and language we shouldn't be using give this company a HUGE MISS.... One customer that found a better carpet cleaning company to go through, and yes on less than an hours notice.

S C

00:59 09 May 24

Got a white rug cleaned - after the clean the rug was left soaking wet and had to be left out in the sun to dry, the stains were not removed and there was an odour on the rug. I emailed the company multiple times regarding my concerns and got no reply. Terrible service I do not recommend.

Lucy

06:07 15 Mar 24

I’ve had a terrible experience with this company.I had a couch and rug cleaned. Both were not overly dirty but I just wanted to freshen them up. The cleaning was completed but the items didn’t look any cleaner, they were also damp 2 days later and it’s been warm so I would hate to think how long it would take in winter.It’s impossible to talk to anyone on the phone from this company but after I attempted several times and sent a rude text message the rude owner eventually called back.They sent another cleaner out to complete the job a second time and although the cleaning was to a higher standard the items definitely didn’t ’dry fast’. Two days later I now have my couch cushions outside in the sun to dry which I suppose defeats the purpose of having them cleaned in the first place.I again sent a message to the owner saying I was unhappy with the service and although it says it has been read I have not received any correspondence.

Campbell

15:25 24 Dec 23

Friendly service but that’s about the only positive, carpets were left very dirty all along the edges had to spend about 20 minutes just trying to vacuum up everything that was left behind. Attached photo is just a small section when in fact the entire room had dirt piled up in the edges and corners which were not there at the beginning of the clean.

lesley howson

07:37 22 Dec 23

Today had carpets and a couch cleaned by Higor. Excellent job and a lovely, very hard working young man. Would definitely recommend.

Bob Down

05:13 07 Oct 23

Booked a rug cleaning on Friday, I was able to book for the next day which was amazing. The cleaner messaged me that day and said he could come earlier as he’d finished his clean early. He was really nice and did an awesome job. My pets had used the rug as a toilet a couple times and it was stinky. He cleaned it so well and it looks brand new. He was professional, nice and well presented. I highly recommend this service.

jonathan willis

04:42 18 Sep 23

Great job and great service - would highly recommend this company - and an outstanding job by Jason - rare to find such professionalism and attention to detail in this day and age !

madelyn brown

08:40 06 Sep 23

WORST EVER do not use this company, stained my very expensive rug and it was still dirty everywhere else? I could not believe it. The boss marcelo whom I spoke to over the phone was a horrible person to deal with raising his voice at me and not taking any responsibility for this damage done by his employer, very unprofessional I had to eventually hang the call up. Ofcourse I am not paying for a service I was so so unhappy with when this image was the finished product of the “clean”, the man who did the job apologised many times knowing he damaged it, you have one job and did not do the job anywhere close I regret ever booking, Do not recommend this business at all, I’m devastated.

Michelle Macdonald

11:57 04 Sep 23

Excellent service. Very punctual. Cleaning of car seats superb. Highly recommend

Michelle Hanlon

14:30 13 Aug 23

I booked M&Co Cleaning for a couch and a rug cleaning. The cleaner that came on the day was very friendly and hard working. The couch was cleaned well and we were happy with the result.Unfortunately the rug was a different story. We were advised to leave the rug unused overnight, which we did. When we moved the rug in the morning, sand and dust spilt out of it. The majority of the marks that I wanted cleaned, remained on the rug.Generally the rug looked and felt like it hadn't been cleaned at all. Now I know the cleaner on the day did his best with the equipment he had. However that equipment is clearly not suitable for rug cleaning.I contacted M&Co via their feedback form the day after the couch and rug were cleaned. After zero response I called and messaged four days later. I was asked to send my feedback to another email address, which I did.It has now been a month, during which time I sent a further three follow up messages. The only response being the company will check to find my email.I am very disappointed in the lack of communication and the poor cleaning of the rug. I would not recommend M&Co Cleaning.

Connor Wallis

04:55 13 Mar 23

Had John (the nice Brazilian man) come over on a Sunday , I only booked it that morning and clean the leather couch we brought on market place . John was very polite and professional and did his best to get the couch as clean as possible for us.The only thing I didn’t like was this companies online booking service - I prefer to speak to a human is all.

Natalie

11:45 26 Feb 23

This company is true to their word. Perfect service. Professionalism at its best. Fantastic job well done team.

Laarvanya Raveendhran

00:46 15 Feb 23

Easy booking, instant slots available, wet cleaning so prepare to have floors wet.

Lauren Major

13:15 03 Feb 23

Im sorry but this was such poor quality and service!I had a booking made and confirmed via email nearly 2 months in advance. I needed to reschedule a few days before and Mayla seamed great at helping with that. But it came to the day and I waited around 45mins before someone contacted me back to say someone would be out in the next hour?! I’m sorry but NO that is horrible customer service - I understand things happen and we need to reschedule or people are running late. But by your reviews it seams to be quite a common thing? And surely you would’ve been able to notify me early then nearly an hour past the booked time? I was at a vacated property with a little toddler, not something a mum wants to do; WAIT around for that long when we have plenty of other things to do. Maybe sort things out otherwise I’m sure many people are going to keep turning your business away.

Carys Rose

02:24 02 Feb 23

Ai Lian Ng

09:24 29 Dec 22

Highly recommended. The lady that did my Lounge worked very hard. The finished results was amazing . Thank you.

Elle Angus

13:47 18 Nov 22

Had a great experience with m & co cleaning. They were punctual and very fast to respond to emails. The job was done very efficiently and Marcos was so lovely he even collected our keys from the realestate which was very helpful. ⭐️⭐️⭐️⭐️⭐️ Would recommend

Tia Combes

07:44 07 Nov 22

Booked a time, got told on the day needed to reschedule to an hour later which was fine. Service did not even show up - no replies to emails and not even a call to advise what was going on.

W Barker

03:16 01 Sep 22

The second time I have used M and Co. Kevin was thorough, polite and professional.

Steve SAAT

22:43 22 Jul 22

Was charged $168 to have two car seats cleaned. Very poor result , stains and dirt marks still visible after " cleaning "

Sue Andrews

05:08 05 Jul 22

Excellent service from 1st phone call right to the end of the job. So happy with the finished carpets.I would recommend to any friend.

Jacob Bogdanovic

00:13 09 May 22

First I got a call an hour before my booking time to reschedule, which is fine. However when the cleaner showed up the next day he told me, unprompted, that he will text me when he’s done. I sat in my car for over 2 hours then returned to check if he was done, and he had already left, no text at any point. The job was done so poorly that my rental manager told me not to pay, unfortunately I paid in cash and waited 3 days for the receipt. Our rental manager then paid them again to redo it, receipts and all, yet i’m still receiving “overdue invoices”. By far the worst experience i’ve had with a cleaning company, do not use the Canning Vale branch.

Jade T

04:42 27 Apr 22

Initially i was thrilled to be able to book same day cleaning as i'd been cancelled on by another company but 5 minutes before my booking with M & co they texted me that the technician wont be coming today but will attend tomorrow now. With such little notice & waiting all day i was disapointed but hoped they'd show up tomorrow as i really needed it done. Technician rocked up, was here for maybe 8-10 minutes before he said he was done ? Okay... he said Rugs in good nick, just vacuum when dry. Well when it dried it smelt worse than when he started and was riddled with sand and dirt still - one swipe over with my hand and i could tell so i dont know how he couldnt. $140 for a 10 minute service and now ill have to pay a differnt company to re-do it. I have let them know a week ago and still nothing has been done. Not a happy customer - my advise is go elsewehere.

Sagar John Julian Camoens (John Camoens)

01:47 07 Apr 22

Really liked the service which is prompt and well mannered.Constructively, I was hoping they would have more sophisticated cleaning machines unlike the hireable spray and wet vacuum. The rotating brush carpet cleaners may prove more effective in getting rid of really tough stains and will ensure that the entire carpet retains one shade if a spot stain remover needs to be used.Overall, would definitely recommend them.

Shannon Parkin

09:07 01 Nov 21

Nicole Crouch

11:51 11 Oct 21

Extremely pleased with the effort Marco went to cleaning the couch and carpet. Excellent result and great price. Definitely recommend.

04:07 01 May 21

Booked a service to come the following day. Received a text 20 minutes prior to arrival. Erick did a thorough job cleaning my mattress. Looks and smells fresh.Very courteous, even asked if he needed to take his shoes off too!

Emily J

08:28 08 Apr 21

I had the pleasue of having Leonardo come and clean my couch today. He was so friendly, punctual, professional and did such an amazing job, the couch looks brand new. I wouldn't hesitate using this company again, and will reccommend it to anyone in the future. The booking system is so easy to use aswell. Could not be happier overall, thank you!

Leonardo Venegas

06:12 23 Mar 21

Perth's best professional cleaning

Emily Cooper

12:34 26 Jan 21

Carpet cleaners left a white stain in the master bedroom that was definitely not there before, guessing it was chemical residue? They were good with replying to emails fast as I contacted them and they requested a photo, once sent they never replied back to me.

Lexi-Jade Harrison

13:05 22 Jan 21

Reliable, genuine. They turned our rental property's carpet from drab to fab! Thank you for your service. Our carpets look amazing!

Ben Grummels

04:37 12 Jan 21

Leonardo did a great job. We want him to clean our carpet again in April.

Andrew Holmes

07:32 22 Nov 20

Booked for a mattress clean and was offered a deal where if I bought another service I could get another for free, so I decided to get my car done aswell so I could get the deal. Nothing was explained about having to get the third service on the day and when I called to claim my free clean I was told that I couldn't get it as I should have got it on the day. This should have been explained as I wouldn't have bought the second one if I had known. As this wasnt explained it should have been honored. I feel quite ripped off and I won't be using this company or recommending it to anyone as this was very unprofessional!!

Elle

13:22 20 Nov 20

I had been shopping around and numerous other carpet cleaning companies didn’t reply or answer calls. I called M&Co for a quote on Thursday and spoke to Marcello immediately. He was available for Friday afternoon to come round and clean three carpeted rooms in our apartment. He sent me a link on text for me to choose the time I wanted to book the cleaning. He was friendly, professional, punctual, clear on payment terms, his attention to detail around the apartment was excellent, he was respectful, flexible and pleasant to deal with. I will use his services again and recommend him to others.

Gail Burgess

08:14 18 Nov 20

ASHLEEROSE

10:15 24 Sep 20

I am so glad I chose this company!Robson did an incredible job on cleaning all the stains out of my car seats.Would highly reccomend them and use them again.

Allira Scott

01:08 06 Sep 20

Margaret Ho

11:08 25 Aug 20

My daughter projectile vomited all over the couch! I called M and Co and they promised to come out the same day. Fabio was early and worked for 2 hours straight on the couches and they looked brand new! All stains gone and this is a cream coloured fabric couch that is 14 years old! I really appreciated how considerate he was ( he took his shoes off before entering the house, let me know the machine is quite noisy as he didn't want to scare my young kids and was understanding about my yappy dog). I wouldn't hesitate to use this company again and highly recommend them.

Anthony Ng

09:57 01 Aug 20

Great car carpet clean. Cleanest my seats have been in a while. Solid work Juliano!

robert healy

04:51 21 Jul 20

Great service. Carlos was very professional and cleaned our couch in quick time. Top notch!

Michael Fennan

11:37 29 Jun 20

Quick response to my initial enquiry, said they could remove the stains on my sofa. They said it would take 1.5hours to complete, which was fine. They said they would hoover the sofa, spot treat and then clean the whole sofa & vaccum the water out with a 1.5 -3 hour dry time. I asked them if they could remove water and food stains to which they said yes. When they arrived an hour earlier than expected (and woke my baby) they proceeded to tell me they wouldnt be able to take the stains out of the sofa & asked me again what the stains were. He said he would try. 15 minutes later he said he was finished. I looked over the sofa there seemed to be some stains still remaining to which he said they would go when it dried. I could see visable dirt down the side of the couch & asked if he hoovered the sofa he said he had then ran a rag down the side of the sofa & all the dirt fell out. He swept it to my door & told me i would need to hoover it up myself. The sofa took 8 hours to dry and some of the stains never came out. The guy told me he wanted proof of payment before he left so i made the transfer in front of him & sent him a screen shot of the payment. A week or more later i received confirmation from the company saying payment received. Then 2 sms messages asking me to pay my outstanding invoice which obviously i don't have so i wont be paying it. I wouldnt recommend this company to be honest.

AK spade

01:51 21 Jun 20

I called them on Saturday, straight away responded and in 2 h i had someone at my door, I NEVER had my car interior that clean and i will deffinetly use them AGAIN. young man who has done amazing job

Reece Anstey

10:54 09 Jun 20

M & Co did an incredible job for us.Marcello could not have been more helpful and organised a cleaner for us for the following day.Juliano arrived on time and thoroughly cleaned all the designated areas, paying great attention to detail. He did a brilliant job!We highly recommend this company for great cleaning and great value for money.

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M&CO CLEANING TIPS

How to choose the best carpet option for your home

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