Rug Cleaning Tips How To Choose The Right Rug Cleaner

Posted by Marcello Widmer on August 8, 2018 Categories: Rug cleaning

Rug Cleaning Tips

Too cheep, too good?

Rug cleaning tips from M&Co. We Always Look for a great way to clean your rugs? Right? Picking a professional Rug cleaning Company is not always an easy task. Off course we want the best cleaning for the best price , but, Is it possible? To Confuse us, many business offer “the best Rug Cleaning service on Planet for $20. Should you really believe that?

The fact of the matter is, as customers all we want is the rug cleaning process to be thorough and reliable. It includes: be on time, have professional attitude, up to date equipment, be honest and others fundamental characteristics of a good Rug Cleaning business.

What can you do in order to hire hire the right Rug Cleaning Company?

Check the reputation. Take some time online to see the real reviews. Beware nobody is perfect. 100% good reviews do not mean the rug cleaner is 100% good. Why not to check the bad reviews? Sometimes someone complained because the rug technician arrived 3 minutes late. (nice bad review)
Call the Rug cleaning company ask why the price. if it is too cheap the company should be able to justify the reason why. Ask how they pay the fuel, shampoo, maintenance. Is there any hidden cost?
It is very important to ask how long the Rug cleaning process should take. There would have a big difference in what can be done in terms of cleaning in 20 minutes and 2 hours.
What method of cleaning? Rug Dry Cleaning, Rug Steam Cleaning? Something else?
Does this company have insurance? Quality service warranty? Free quote?
Does this company pre vacuum the rug?
Would this company perform the rug cleaning when best suits the customer? Availability is extremely important. An ice-cream out of the fridge today is $10 tomorrow $0

There are numerous questions we can ask that will help us to define what rug cleaner to hire. The most important thing is that we should’t take the plunge just based on price, equipment or how strong the rug shampoo is.

At M&co our priority is the client! we know that real reputation is not build overnight, reason why we heavily invest in customer service as well as equipment and in our technicians.

When you hire M&Co Rug Cleaning you get:

– Deep hot high pressure water rug cleaning method

– Free rug deodoriser

– Remove bacteria hiding in your rug

– Super quick dry rug cleaning process

– Same day Rug cleaning services

– Free stain treatment

– Get rid of those mould germs bacteria bed-bugs and mites from your rug

– M&Co deep cleaning improves your rug life expectancy

Google Rating

4.2

Based on 136 reviews

M&Co Cleaning

4.2

Lucy

06:07 15 Mar 24

I’ve had a terrible experience with this company.I had a couch and rug cleaned. Both were not overly dirty but I just wanted to freshen them up. The cleaning was completed but the items didn’t look any cleaner, they were also damp 2 days later and it’s been warm so I would hate to think how long it would take in winter.It’s impossible to talk to anyone on the phone from this company but after I attempted several times and sent a rude text message the rude owner eventually called back.They sent another cleaner out to complete the job a second time and although the cleaning was to a higher standard the items definitely didn’t ’dry fast’. Two days later I now have my couch cushions outside in the sun to dry which I suppose defeats the purpose of having them cleaned in the first place.I again sent a message to the owner saying I was unhappy with the service and although it says it has been read I have not received any correspondence.

Fatima Shah

12:02 28 Feb 24

Very unprofessional behaviour. Refused for job a day before at 7pm when they were supposed to do it at 8am.

Marcello Widmer

04:54 15 Feb 24

Happy with everything

Campbell

15:25 24 Dec 23

Friendly service but that’s about the only positive, carpets were left very dirty all along the edges had to spend about 20 minutes just trying to vacuum up everything that was left behind. Attached photo is just a small section when in fact the entire room had dirt piled up in the edges and corners which were not there at the beginning of the clean.

lesley howson

07:37 22 Dec 23

Today had carpets and a couch cleaned by Higor. Excellent job and a lovely, very hard working young man. Would definitely recommend.

Mark O

05:13 07 Oct 23

Booked a rug cleaning on Friday, I was able to book for the next day which was amazing. The cleaner messaged me that day and said he could come earlier as he’d finished his clean early. He was really nice and did an awesome job. My pets had used the rug as a toilet a couple times and it was stinky. He cleaned it so well and it looks brand new. He was professional, nice and well presented. I highly recommend this service.

jonathan willis

04:42 18 Sep 23

Great job and great service - would highly recommend this company - and an outstanding job by Jason - rare to find such professionalism and attention to detail in this day and age !

madelyn brown

08:40 06 Sep 23

WORST EVER do not use this company, stained my very expensive rug and it was still dirty everywhere else? I could not believe it. The boss marcelo whom I spoke to over the phone was a horrible person to deal with raising his voice at me and not taking any responsibility for this damage done by his employer, very unprofessional I had to eventually hang the call up. Ofcourse I am not paying for a service I was so so unhappy with when this image was the finished product of the “clean”, the man who did the job apologised many times knowing he damaged it, you have one job and did not do the job anywhere close I regret ever booking, Do not recommend this business at all, I’m devastated.

Michelle Macdonald

11:57 04 Sep 23

Excellent service. Very punctual. Cleaning of car seats superb. Highly recommend

Michelle Hanlon

14:30 13 Aug 23

I booked M&Co Cleaning for a couch and a rug cleaning. The cleaner that came on the day was very friendly and hard working. The couch was cleaned well and we were happy with the result.Unfortunately the rug was a different story. We were advised to leave the rug unused overnight, which we did. When we moved the rug in the morning, sand and dust spilt out of it. The majority of the marks that I wanted cleaned, remained on the rug.Generally the rug looked and felt like it hadn't been cleaned at all. Now I know the cleaner on the day did his best with the equipment he had. However that equipment is clearly not suitable for rug cleaning.I contacted M&Co via their feedback form the day after the couch and rug were cleaned. After zero response I called and messaged four days later. I was asked to send my feedback to another email address, which I did.It has now been a month, during which time I sent a further three follow up messages. The only response being the company will check to find my email.I am very disappointed in the lack of communication and the poor cleaning of the rug. I would not recommend M&Co Cleaning.

Connor Wallis

04:55 13 Mar 23

Had John (the nice Brazilian man) come over on a Sunday , I only booked it that morning and clean the leather couch we brought on market place . John was very polite and professional and did his best to get the couch as clean as possible for us.The only thing I didn’t like was this companies online booking service - I prefer to speak to a human is all.

Natalie

11:45 26 Feb 23

This company is true to their word. Perfect service. Professionalism at its best. Fantastic job well done team.

Laarvanya Raveendhran

00:46 15 Feb 23

Easy booking, instant slots available, wet cleaning so prepare to have floors wet.

Lauren Major

13:15 03 Feb 23

Im sorry but this was such poor quality and service!I had a booking made and confirmed via email nearly 2 months in advance. I needed to reschedule a few days before and Mayla seamed great at helping with that. But it came to the day and I waited around 45mins before someone contacted me back to say someone would be out in the next hour?! I’m sorry but NO that is horrible customer service - I understand things happen and we need to reschedule or people are running late. But by your reviews it seams to be quite a common thing? And surely you would’ve been able to notify me early then nearly an hour past the booked time? I was at a vacated property with a little toddler, not something a mum wants to do; WAIT around for that long when we have plenty of other things to do. Maybe sort things out otherwise I’m sure many people are going to keep turning your business away.

Carys Rose

02:24 02 Feb 23

Ai Lian Ng

09:24 29 Dec 22

Highly recommended. The lady that did my Lounge worked very hard. The finished results was amazing . Thank you.

Elle Angus

13:47 18 Nov 22

Had a great experience with m & co cleaning. They were punctual and very fast to respond to emails. The job was done very efficiently and Marcos was so lovely he even collected our keys from the realestate which was very helpful. ⭐️⭐️⭐️⭐️⭐️ Would recommend

Tia Combes

07:44 07 Nov 22

Booked a time, got told on the day needed to reschedule to an hour later which was fine. Service did not even show up - no replies to emails and not even a call to advise what was going on.

W Barker

03:16 01 Sep 22

The second time I have used M and Co. Kevin was thorough, polite and professional.

Steve SAAT

22:43 22 Jul 22

Was charged $168 to have two car seats cleaned. Very poor result , stains and dirt marks still visible after " cleaning "

Sue Andrews

05:08 05 Jul 22

Excellent service from 1st phone call right to the end of the job. So happy with the finished carpets.I would recommend to any friend.

Jacob Bogdanovic

00:13 09 May 22

First I got a call an hour before my booking time to reschedule, which is fine. However when the cleaner showed up the next day he told me, unprompted, that he will text me when he’s done. I sat in my car for over 2 hours then returned to check if he was done, and he had already left, no text at any point. The job was done so poorly that my rental manager told me not to pay, unfortunately I paid in cash and waited 3 days for the receipt. Our rental manager then paid them again to redo it, receipts and all, yet i’m still receiving “overdue invoices”. By far the worst experience i’ve had with a cleaning company, do not use the Canning Vale branch.

Jade 420

04:42 27 Apr 22

Initially i was thrilled to be able to book same day cleaning as i'd been cancelled on by another company but 5 minutes before my booking with M & co they texted me that the technician wont be coming today but will attend tomorrow now. With such little notice & waiting all day i was disapointed but hoped they'd show up tomorrow as i really needed it done. Technician rocked up, was here for maybe 8-10 minutes before he said he was done ? Okay... he said Rugs in good nick, just vacuum when dry. Well when it dried it smelt worse than when he started and was riddled with sand and dirt still - one swipe over with my hand and i could tell so i dont know how he couldnt. $140 for a 10 minute service and now ill have to pay a differnt company to re-do it. I have let them know a week ago and still nothing has been done. Not a happy customer - my advise is go elsewehere.

Sagar John Julian Camoens (John Camoens)

01:47 07 Apr 22

Really liked the service which is prompt and well mannered.Constructively, I was hoping they would have more sophisticated cleaning machines unlike the hireable spray and wet vacuum. The rotating brush carpet cleaners may prove more effective in getting rid of really tough stains and will ensure that the entire carpet retains one shade if a spot stain remover needs to be used.Overall, would definitely recommend them.

Shannon Parkin

09:07 01 Nov 21

Nicole Crouch

11:51 11 Oct 21

Extremely pleased with the effort Marco went to cleaning the couch and carpet. Excellent result and great price. Definitely recommend.

04:07 01 May 21

Booked a service to come the following day. Received a text 20 minutes prior to arrival. Erick did a thorough job cleaning my mattress. Looks and smells fresh.Very courteous, even asked if he needed to take his shoes off too!

Emily J

08:28 08 Apr 21

I had the pleasue of having Leonardo come and clean my couch today. He was so friendly, punctual, professional and did such an amazing job, the couch looks brand new. I wouldn't hesitate using this company again, and will reccommend it to anyone in the future. The booking system is so easy to use aswell. Could not be happier overall, thank you!

Leonardo Venegas

06:12 23 Mar 21

Perth's best professional cleaning

Emily Cooper

12:34 26 Jan 21

Carpet cleaners left a white stain in the master bedroom that was definitely not there before, guessing it was chemical residue? They were good with replying to emails fast as I contacted them and they requested a photo, once sent they never replied back to me.

Lexi-Jade Harrison

13:05 22 Jan 21

Reliable, genuine. They turned our rental property's carpet from drab to fab! Thank you for your service. Our carpets look amazing!

Ben Grummels

04:37 12 Jan 21

Leonardo did a great job. We want him to clean our carpet again in April.

Andrew Holmes

07:32 22 Nov 20

Booked for a mattress clean and was offered a deal where if I bought another service I could get another for free, so I decided to get my car done aswell so I could get the deal. Nothing was explained about having to get the third service on the day and when I called to claim my free clean I was told that I couldn't get it as I should have got it on the day. This should have been explained as I wouldn't have bought the second one if I had known. As this wasnt explained it should have been honored. I feel quite ripped off and I won't be using this company or recommending it to anyone as this was very unprofessional!!

Elle

13:22 20 Nov 20

I had been shopping around and numerous other carpet cleaning companies didn’t reply or answer calls. I called M&Co for a quote on Thursday and spoke to Marcello immediately. He was available for Friday afternoon to come round and clean three carpeted rooms in our apartment. He sent me a link on text for me to choose the time I wanted to book the cleaning. He was friendly, professional, punctual, clear on payment terms, his attention to detail around the apartment was excellent, he was respectful, flexible and pleasant to deal with. I will use his services again and recommend him to others.

Gail Burgess

08:14 18 Nov 20

ASHLEEROSE

10:15 24 Sep 20

I am so glad I chose this company!Robson did an incredible job on cleaning all the stains out of my car seats.Would highly reccomend them and use them again.

Allira Scott

01:08 06 Sep 20

Margaret Ho

11:08 25 Aug 20

My daughter projectile vomited all over the couch! I called M and Co and they promised to come out the same day. Fabio was early and worked for 2 hours straight on the couches and they looked brand new! All stains gone and this is a cream coloured fabric couch that is 14 years old! I really appreciated how considerate he was ( he took his shoes off before entering the house, let me know the machine is quite noisy as he didn't want to scare my young kids and was understanding about my yappy dog). I wouldn't hesitate to use this company again and highly recommend them.

Anthony Ng

09:57 01 Aug 20

Great car carpet clean. Cleanest my seats have been in a while. Solid work Juliano!

robert healy

04:51 21 Jul 20

Great service. Carlos was very professional and cleaned our couch in quick time. Top notch!

Michael Fennan

11:37 29 Jun 20

Quick response to my initial enquiry, said they could remove the stains on my sofa. They said it would take 1.5hours to complete, which was fine. They said they would hoover the sofa, spot treat and then clean the whole sofa & vaccum the water out with a 1.5 -3 hour dry time. I asked them if they could remove water and food stains to which they said yes. When they arrived an hour earlier than expected (and woke my baby) they proceeded to tell me they wouldnt be able to take the stains out of the sofa & asked me again what the stains were. He said he would try. 15 minutes later he said he was finished. I looked over the sofa there seemed to be some stains still remaining to which he said they would go when it dried. I could see visable dirt down the side of the couch & asked if he hoovered the sofa he said he had then ran a rag down the side of the sofa & all the dirt fell out. He swept it to my door & told me i would need to hoover it up myself. The sofa took 8 hours to dry and some of the stains never came out. The guy told me he wanted proof of payment before he left so i made the transfer in front of him & sent him a screen shot of the payment. A week or more later i received confirmation from the company saying payment received. Then 2 sms messages asking me to pay my outstanding invoice which obviously i don't have so i wont be paying it. I wouldnt recommend this company to be honest.

AK spade

01:51 21 Jun 20

I called them on Saturday, straight away responded and in 2 h i had someone at my door, I NEVER had my car interior that clean and i will deffinetly use them AGAIN. young man who has done amazing job

Reece Anstey

10:54 09 Jun 20

M & Co did an incredible job for us.Marcello could not have been more helpful and organised a cleaner for us for the following day.Juliano arrived on time and thoroughly cleaned all the designated areas, paying great attention to detail. He did a brilliant job!We highly recommend this company for great cleaning and great value for money.

Marsh

04:01 07 Jun 20

An hour and a half late & no apologies for it. Had to be asked to be sent an invoice 4 days later. Then asked for a 5 star review. Hilarious. Support better businesses.

Mariana Banana

04:55 04 Jun 20

I called desperate on a holiday and they answeres straigh away. They even came earlier, which was great, and the final job was amasing. Left the carpets super clean and the house smelling as good as new.

Macca

04:23 03 Jun 20

Bryan

13:49 01 Jun 20

Just wanted to thank Marcello for organizing Juliano to come over to clean my carpets. I was so upset earlier today with another carpet cleaner I found on gumtree who made a big mess and left my carpets dirtier and darker than what it was before he arrived; but Juliano really spent the time to clean it up well and I am so happy with the results.These guys really know what they are doing and lesson learnt to always go with the professionals!

Christine Cramp

06:26 31 Mar 20

I was delighted with the whole process .Eddy arrived exactly on time did a brilliant job cleaning my Chaise lounge and 2 sofas and my carpet.He was friendly professional and had an excellent work ethic.I was delighted with the results.The cost was extremely reasonable and was less than other quotes and the results outstanding. I would certainly be happy to recommend this company five stars from me.

Georgia Belford

03:44 20 Feb 20

dermott montague

11:58 14 Feb 20

First time using a carpet cleaning service. Booking was easy, price was so reasonable and quality of work was outstanding.Juliano was at my house when he said he would be, friendly, eager, and did an outstanding job, highly recommend juliano and m&co.Cheers.

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Rug Cleaning Tips How To Choose The Right Rug Cleaner

What can you do in order to hire hire the right Rug Cleaning Company?

When you hire M&Co Rug Cleaning you get:

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